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Vivify Counseling welcomes your feedback and invites you to share your experience here.
While most concerns between a client and clinician are resolved directly, certain situations may require escalation. In accordance with State of Texas regulations, the information below is provided to assist with filing a report, should the need arise.
If you have questions or would like to discuss a concern directly, please contact the practice by email at: [email protected].
For Business Violation Concerns
If you believe you have been affected by fraudulent business practices in the State of Texas, the Office of the Attorney General can assist you with filing a consumer complaint.
You can learn more about your consumer rights here.
For License Violation Concerns
If you believe a clinician has violated their code of ethics and/or scope of their licensing regulations, please contact the licensing board:
Texas Behavioral Health Executive Council
1801 Congress Ave., Ste. 7.300
Austin, Texas 78701
Investigations/Complaints 24-hour, toll-free system: (800) 821-3205
Click here to access the Texas code.
Request Records
We are required to retain your records for 7 years, or 5 years after a former child client has turned 18.
If you are unable to retrieve your records from the portal, please email us to request them. You can email us at [email protected].
Good Faith Estimates
Under the "No Surprises Act," as of January 1, 2022 medical facilities are required to provide a "Good Faith Estimate" to patients not planning to use insurance. This Good Faith Estimate shows the costs of items and services that are reasonably expected for your health care needs for an item or service. Please let your provider know if you plan to seek services as a self-pay client, and this can be provided to you.
For more information go to: https://www.cms.gov/nosurprises.
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